![]() The Customer Engagement menu displays the Go Online option.The Customer Engagement toolbar displays the Go Online button. ![]() You can tell if you’re offline by using any of the following indicators: More information: Choose records to work with offline in Dynamics 365 for Outlook You can also delete, deactivate, or activate filters. Before you go offline, you can modify these filters or create new filters to synchronize just the data you need. The following operating systems are supported for offline mode.ĭynamics 365 for Outlook uses offline synchronization filters to determine the subset of data to copy to your local hard drive when you go offline. ![]() When you connect to the server again, the changes are automatically synchronized with the Customer Engagement server. Changes you make while you’re offline are stored locally. When you go offline with Dynamics 365 for Outlook, the software copies a subset of Customer Engagement data to your computer’s hard drive. For example, if you travel to a customer’s site, you can look up your Dynamics 365 apps contacts, review and add new notes, and more without connecting to the Internet. You can use Microsoft Dynamics 365 for Outlook to access your Dynamics 365 for Customer Engagement data when you’re on the go.
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